Exceeded every expectation.
"Dear Silva: Every time I need anything you have the answer! It reminds me clearly of how great you are at your business. Thanks so very much for your outstanding work in selling my parents’ home in Glendale. It started when they wanted me to interview you (over the phone from Northern California) and you put up with all my quirky questions. After you were hired, you exceeded every expectation we had and solved every issue that arose (and there were a few). You represented my parents in outstanding fashion and were always looking out for their best interests. You are truly a professional and we will recommend you to anyone with real estate needs."